SHOPPING INFORMATION

No problem! We are the shoe experts and our team is always happy to help with size selection.

If you need assistance choosing a size, please send us a message here.

We charge a flat rate of $9.95 for regular post.

Orders over $99 ship for free via regular post.

Regular post delivery to most metro locations will occur within 2-7 business days after dispatch.

You can estimate the delivery time to your address by entering your postcode and our warehouse postcode [3061] on the Australia Post Delivery Times Calculator.

Our warehouse is open on business days [weekdays], excluding Victorian public holidays.

We aim to pick, pack & dispatch your order within 1-2 business days.

Once your order is dispatched you will receive an email from Australia Post with your tracking details.

If you make a mistake on your delivery details, or clicked on the wrong size, please contact us as soon as possible on 03 9357 0522 [M-F, 9am-4pm]. If you are calling outside these hours, please leave us a message.

If your order has not been shipped then we can usually change it for you.

POST-PURCHASE INFORMATION

Your tracking information is sent directly via Australia Post.

Please check your inbox including your Promotions and Spam folders.

Please contact us immediately upon receipt of your order if there is a problem with your items.

If you have made a mistake in your order, please contact us as soon as possible using our Contact page or call 03 9357 0522 [M-F, 9am-4pm].

If your order has not been dispatched, we can usually amend it for you.

If your order has been dispatched, you will have to wait for it to arrive and then arrange a return/exchange.

We do not cancel orders, prior to dispatch, if you change your mind.