Thank you for shopping with Lorella. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Lorella website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between East Coast distributors (AUST) Pty Ltd (A.C.N.137 918 417) trading as Lorella (A.B.N.71 137 918 417) (we, us, our, or Up on the Lorella) and you.


You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Lorella is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.


All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and include GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Items to you.


Lorella accepts payment via Mastercard and Visa (via PayPal), as well as Afterpay.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Lorella does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.


We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.


Orders made via our Website will typically be processed within three (3) business days of your order being made and payment being received from us in cleared funds.


Within Australia

Shipping within Australia will be via Australia Post.


We do not ship outside of Australia at this time.


With the current restrictions due to COVID-19 our warehouse is currently dispatching orders on Tuesday and Thursday each week.

Our warehouse is located in Melbourne. Regular post delivery to most metro locations will occur within 2-7 business days.

You can estimate the delivery time to your address by entering your postcode and our warehouse postcode [3061] on the Australia Post Delivery Times Calculator.

Delivery times cannot be guaranteed. During busy periods (such as promotions, sales and Christmas period) delivery times may be longer.


Lorella may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

You are not permitted to cancel an order, unless expressly agreed to, in writing, by Lorella.


Should your order be damaged, lost or incomplete, please email us within seven (7) days (including your order number, item code or name of the Item you ordered) so that we may assist you.


Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.


By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Lorella business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.


The laws of Victoria govern these Purchase & Shipping Terms.


Please email us if you have any questions about our Purchase & Shipping Terms.

Purchase & Shipping Terms last updated 17 December 2019.